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Dell Honored as a Top Ten Organization Achieving Greatest ROI

June 21, 2011

BOSTON (June 21, 2011) – HighRoads, an industry leader in employer health care compliance and benefits management, today announced that its client, Dell has received one of the 2011 Technology ROI Awards from Nucleus Research for its remarkable 347% return-on-investment (ROI) through the use of HighRoads’ Summary Plan Description (SPD) Solution. The service streamlined the development and management processes for Dell’s SPDs to assure compliance. SPDs are a federally required summary of plan benefits that must be distributed to employees and beneficiaries.

The Technology ROI Awards recognize end-user organizations whose deployments of specific IT solutions have achieved positive bottom-line financial and business results.  Nucleus Research carefully assessed the costs and business benefits of technology implementations for each nominated organization to quantify each project’s ROI over a three-year period. The awards honor the top ten IT implementations, showing tremendous value per dollar spent.

“Dell’s HighRoads deployment had a high ROI largely as a result of productivity improvements,” said David O’Connell, principal analyst at Nucleus Research. “Employees became more productive because all of their benefit-related information became more accessible and easily understood. Benefits administrators became more productive because they used HighRoads to automate both the creation and updating of SPDs.”

Before HighRoads, Dells SPDs were not available online and were written in legal jargon which drove many employees to solve problems by contacting a call center that was available only during the business day. Because SPDs are now available online, presented in a user-friendly fashion, and easily searched, employees no longer interrupt work to contact the call center.

“We are thrilled to see Dell among the top ten winners of the Nucleus Research 2011 ROI Awards,” said Michael Byers, CEO, HighRoads. “It’s easy for many organizations to get caught up in tedious, time consuming processes related to managing complex SPDs for multiple benefits plans. With HighRoads’ SPD services companies can dramatically reduce the time and resources required for SPD development and management. As demonstrated by Dell, this can achieve quick and significant return on investment while assuring both accuracy and compliance.”

An independent Nucleus Research case study outlining the Dell implementation and results of the HighRoads SPD service is available for download by visiting: http://www.highroads.com/clients/case-studies/dell.php. The complimentary case study offers insight into the process by which the ROI was calculated as well as the many benefits realized by Dell’s use of HighRoads’ SPD Services. More information on the Technology ROI Awards is available by visiting: www.roiawards.com.

About HighRoads
The world’s leading employers choose HighRoads to gain complete control over their health care costs and compliance.  With HighRoads’ service, employers have online access to benefits plan information and pricing, competitive benefits benchmarks, and complete benefits management.  The privately-held company is headquartered in Woburn, MA. For more information, visit www.HighRoads.com.

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