Mansfield, MA – (July 7, 2011) – Quadrant Software, the leader in Electronic Document Distribution, today announced that Roto Rooter has implemented FastFax for Domino for easy formatting and delivery of mission critical documents through Lotus Notes.
Prior to the implementation, Roto Rooter depended on IBM Domino Fax for i for sending and receiving documents from their email client. With support ending soon and the product being withdrawn from the market, they needed to quickly find a replacement solution. IBM and IBM Business Partner, Midrange Solutions, recommended Quadrant Software. “I remembered that our Des Moines location uses Formtastic, so I called them and they were quite happy with the support they have received from Quadrant Software,” comments Amy Bishop, Tech Support, Roto Rooter.
The transition from IBM Domino Fax for i to FastFax for Domino was seamless. “The implementation went really smooth. The base of the product and setup were very similar,” says Dave Stall, i5 Hardware and Operating Systems Manager, Roto Rooter. “Our users don’t even know we made the switch. It was seamless for them. The only thing they know is that faxes no longer come in as TIFs… they are PDFs. I have not had one phone call questioning what we had done.”
Roto Rooter, the largest provider of plumbing and drain cleaning services in North America, is headquarters in Cincinnati, Ohio with hundreds of locations and franchises around the country. The company depends on the Quadrant Software solution to receive and distribute orders, POs, and other crucial customer correspondence.
“FastFax for Domino has a lot more flexibility than what we used to have and gives us much more control,” comments Stall. “We haven’t had to touch the product since we had it up and running. That’s a good thing around here!”
For more information about FastFax for Domino, please contact us at (508) 594-2700, email email@example.com, or visit http://www.quadrantsoftware.com/domino-fax-server/.